Ruth Waring

Product:

• Health & Safety Services for the Logistics Sector

Approach:

• An initial H&S gap analysis that determines where to prioritise efforts.
• Assistance to clients in carrying out the tasks highlighted by this analysis.
• Assistance with carrying out risk assessments.
• Coaching for client staff in carrying out risk assessments.
• Tailoring of staff handbooks to individual company needs, based on our comprehensive template.
• Assistance in the production of Safe Systems of Work.
• Delivery of H&S training for employees at all levels.
• Specific assistance after an accident; helping with the investigation and implementing corrective and preventive actions.

Output:

• A formal H&S management system; such as OHSAS 18001.
• A less formal but robust set of legally compliant H&S processes. These include:
• Company H&S policy
• Staff handbook tailored to the company’s needs
• Generic and specific risk assessments
• Accident/incident investigation tools and
• Safe systems of work

Benefits:

• The comfort of having a professional response to specific health & safety issues provided by experts
• Accident prevention
• Reduction in insurance premiums and claims
• A “dry” subject brought to life generating improved internal focus
• Access to new customers and industry sectors where best practice exists

Product:

• The implementation of Quality Management Systems including ISO 9001

Approach:

• Led by experienced transport and logistics professionals who are also Quality practitioners
• Providing written procedures and a helping hand for the client to get them to the required standard for assessment – as much or as little as the client requires
• Conducting internal audits and audit training for the client
• Ongoing support and advice
• Specialists in helping hauliers of all sizes achieve certification – even those who thought they never would!

Output:

• A practical, cost-effective Quality Management System built from scratch
• Restructure and improvement of the performance of an existing system
• The provision of ongoing internal audits for the system
• The development of continuous improvement tools

Benefits:

• Often ISO 9000 is a requirement of the client’s client and is a pre-requisite for a continuing business relationship
• Greater consistency in the performance of a product or service
• Spread of best practice throughout a company and/or across multiple locations
• Improved customer satisfaction, leading to greater loyalty, revenue and margin
• Improved process efficiencies that bring operating efficiencies
• The scope to use systems once established as training aids

Product:

• Expert in identifying and implementing opportunities for cost reductions in transport budgets
• Detailed review of suppliers, processes, ownership and procedures to identify operational opportunities
• Identification of strategic opportunities to improve load fill and reduce transport miles

Approach:

• Overview of transport operation, costs and areas of opportunity
• Detailed review of targeted areas to identify opportunities for cost reduction Training of key operational staff as required

Output:

• A comprehensive analysis of the potential cost saving opportunities within the identified operation/ haulier
• Training and process improvement support and guidance to ensure cost savings are locked-in

Benefits:

• Cost effective identification of potential savings through the application of Labyrinth’s detailed experience of transport cost management
• Increased awareness of operational personnel to the impact of their actions in the wider supply chain

Product:

• Management of the process of applying for an Operator’s Licence including providing a named CPC holder if required
• Auditing the client’s operating centre to ensure compliance with all current legal requirements

Approach:

• Ensuring that clients have all the necessary elements in place prior to making the application through the use of our detailed O Licence audit template
• Provision of a CPC holder (National and International licences) if required, either as a short-term arrangement or on an ongoing basis
• Management of the application process on the client’s behalf Provision of specialist advice in response to any queries arising

Output:

• A formal H&S management system; such as OHSAS 18001.
• A less formal but robust set of legally compliant H&S processes. These include:
• Company H&S policy
• A high quality application
• A legally compliant operation

Benefits:

• The client is able to focus on day to day operations, whilst being confident of being compliant with key legal requirements
• Improved position for clients being investigated by VOSA due to the credibility achieved by the use of an expert external body in the resolution of issues.

Product:

• Labyrinth’s Vendor Assurance services aim to provide continuity of supply by ensuring that -
• Existing and proposed suppliers are fit for purpose
• They present a known and manageable risk to your business

Approach:

• Assistance with the selection of new suppliers
• Use of an approved set of Vendor Assurance questions to test suppliers’ vulnerability to a range of risks
• Areas covered are agreed in advance with the client and are tailored to include specific risks associated with the client’s business or product
• A visit programme to each supplier under review to obtain tangible evidence of risk management and resilience across each category of the questionnaire

Output:

• At the end of the visit the client and supplier would be scored, with recommended actions and any significant risks being highlighted

Benefits:

• Reduction of the risk of business interruption due to the failure of logistics services providers
• Improved service levels
• An invaluable and objective tool in comparing and selective prospective suppliers

Product:

• Centralised assistance for groups of hauliers who wish to work collectively as a consortium, either to win more business as a single unit, or at the request of a joint client

Approach:

• Provision of an objective service, external to the main haulier group, which facilitates cohesive working
• Meeting organisation and facilitatation
• Chairing sensitive commercial discussions
• Encouraging the build up of trust and understanding between the consortium members
• Technical support for the consortium in functional areas such as health & safety, H.R., marketing and development, I.T. etc

Output:

• Assistance with the production of a consortium marketing identity, and with developing a marketing strategy
• Introductions to other potentially interested hauliers
• Production of proposal documents and other formal literature
• Production and delivery of presentations
• Assistance with sourcing appropriate I.T. systems
• The production of an “umbrella” Health & Safety policy for the group and staff/driver manuals where required
• The production of standard operating procedures where required

Benefits:

• Helping hauliers punch above their weight, and by doing so compete with bigger players and access big national contracts
• The ability to provide enhanced customer coverage and service through working collaboratively

Product:

• An environmental audit of transport and logistics operations
• Implementation of actions agreed from findings

Approach:

• Analysis of performance in key areas including:
• Transport operating efficiencies
• Raw materials usage
• Waste minimisation
• Energy efficiency opportunities
• Water consumption
• Employee travel to work schemes
• Corporate responsibility
• An initial baseline assessment, then agree targets for reductions to help reduce the client’s carbon footprint
• Methods to help the client deliver these improvements

Output:

• A targeted action plan for environmental improvement
• Assistance with implementing this plan
• Production of an Environmental Policy document which is relevant to client circumstances

Benefits:

• Improved environmental performance
• An environmental audit carried out to a standard that meets the requirements of professional bodies or interested third parties.
• Reduced costs
• Savings in major cost areas such as fuel usage
• Introduction of clients to other like minded Labyrinth clients where mutual benefit is thought to be a possible outcome

Product:

• Advise to clients handling dangerous goods
• Acting as clients’ proxy Dangerous Goods Safety Adviser

Approach:

• Auditing of existing procedures to assess compliance with DGSA regulations and where required the identification of corrective action
• Annual audit and production of consequential action plans
• Interpretation of specialist regulations
• Investigation of serious accidents or incidents involving the carriage of dangerous goods
• Delivering dangerous goods awareness training

Output:

• High quality comprehensive advice in all dangerous goods matters
• The ability for clients to have access to a suitably qualified DGSA as their nominated Dangerous Goods Safety Adviser.

Benefits:

• Clients avoid the cost and risk of putting an employee through a complex exam
• Clients avoid the need to provide ongoing training for the DGSA, and also to provide a trained replacement should they leave
• Labyrinth provides a professional service for a cost-effective annual fee and is only a ‘phone call away in the event of a question or problem.